I loved this devotional by Dietrich Bonhoeffer (on Bible Gateway):
The first service one owes to others in the community involves listening to them. Just as our love for God begins with listening to God’s Word, the beginning of love for other Christians is learning to listen to them. … We do God’s work for our brothers and sisters when we learn to listen to them. So often Christians, especially preachers, think that their only service is always to have to “offer” something when they are together with other people. They forget that listening can be a greater service than speaking. Many people seek a sympathetic ear and do not find it among Christians, because these Christians are talking even when they should be listening. But Christians who can no longer listen to one another will soon no longer be listening to God either; they will always be talking even in the presence of God.
I don’t know if being still and actively listening to someone is a cultural talent or a human one. I tend to believe that it is something learned; it is more akin to a skill, sort of the mirror opposite of public speaking. Based on experience, I have a hard time believing we enter earth with an innate pull to listen instead of speak. Regardless of its existential provenance, I have come to believe that connectivity with my brothers and sisters is far richer when I tame my instinct to demand to be heard. The quality of any conversations should not be judged by the dominance of speaking time. I don’t just have to get my story across, no matter how fascinating I personally may find it. My opinion on the narrative floating around my brain is biased and self-aggrandizing. I am subconsciously working to make myself patently relevant, deserving of laud.
Mr. Bonhoeffer offers a possible explanation for the peace I find when I am successful at tamping down my pride long enough to truly listen to another (instead of just hearing them): it aligns well with a Christian mentality, if not actual doctrine. Without getting twisted around into a logic pretzel regarding “works”, I know that Jesus exhorted us to serve others. Serving others means setting myself aside, refusing to feed my inner-narcissist. Listening – truly, actively, intently listening – is a form of service. I am performing a small act that is meant to convey that what that person is saying is something to be valued because that person is valuable.
In addition to being an act of service, there are clear personal benefits (if I must indulge my selfish instincts even for a moment). First, I benefit from the fact that I am no longer working over whatever issue is most recently plaguing my thoughts. If I am mentally engaged with what someone else is saying, I cannot pay homage to the beast of worry and anxiety. Second, I am someone who is (unfortunately) known as a person who struggles to remember things. I am known that way because I am that way. My brain often wanders when others are speaking. If I can (somehow) train myself to stay focused, surely I will find it easier to retain whatever information is being sent my way.
Jesus was all about others. One does not even have to believe in his divinity to see that he walked the earth reaching out to everyone, but particularly to those who the world was far less inclined to notice. He exuded the empathy that we all want from, but struggle to offer to, others. Yes, his miracles were what everyone talks about (for good reason), but I need to remember that every act he undertook began by first listening. He listened to his father first, but he also listened to his children on earth who were in pain. He already knew their pains. He could have just healed everyone without bothering with personal engagement. But he also understood that humans have an innate need to feel connected and heard – a need to be valued. So he first listened, and then he served.